Processing

Orders are processed Monday–Friday, excluding weekends and holidays.

In-stock items are processed within 2 business days.

Made-to-order pieces require time for creation. Please allow 2–3 weeks. Once complete, orders are processed within 2 business days for packaging and shipment.

Orders may be modified or canceled before they have been handed to the carrier.

Email updates are sent when an order is shipped and delivered.

Shipping

Shipping is complimentary on all orders.

Orders cannot be delivered to PO Boxes or to APO, FPO, or DPO addresses. Setivica is not responsible for delays resulting from incorrect or incomplete shipping information provided at checkout.

Orders typically arrive within 3–5 business days. Delivery timelines may vary depending on carrier operations and customs processing. Setivica is not responsible for delays caused by weather, customs, or other circumstances beyond its control.

All orders require a signature upon delivery. If delivery cannot be completed, a redelivery may be arranged, or the package may be collected from the depot.

Refused deliveries will incur a cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.

Once delivered, Setivica is not responsible for theft, loss, or damage.

Any duties, taxes, or customs fees incurred during international shipping are the responsibility of the customer.

International Orders

Shipping is available to most international destinations. Orders may be subject to import duties, customs fees, and local taxes, which are the responsibility of the recipient and are typically collected by the carrier upon delivery.

If we are unable to fulfill or deliver an order to a specific location, you will be notified by email and issued a full refund.

Returns

Return shipping costs are the responsibility of the customer. For full details, refer to the Return Policy.