Return policy

1. Return Eligibility

We offer a 14-day return policy. Return requests must be submitted within 14 days from the confirmed delivery date.


Items are eligible for return if they are valued below $12,000 USD. Orders valued at $12,000 USD or more are considered final sale and are not eligible for return, exchange, or refund.

To be eligible for a return, items must be in perfect, original, and resalable condition, unused, unaltered, and accompanied by all original packaging and materials, including jewelry boxes and pouches.


Setivica reserves the right to refuse any return that does not comply with these requirements.

The following are final sale and cannot be returned, exchanged, or refunded:

  • Items valued at $12,000 USD or more

  • Personalized, engraved, bespoke, made-to-order, resized, or modified items

  • Earrings and pierced jewelry

  • Items damaged due to misuse, negligence, or third-party alterations

  • Final sale, promotional, limited edition, or collaboration items (as indicated at purchase)

  • Products not purchased directly from the official Setivica website

Returns and refunds are only eligible within the original country of purchase.

2. Order Changes & Cancellations

Orders may be canceled prior to shipment by contacting Setivica at contact@setivica.com.

Once an order has shipped, it cannot be canceled and must be returned for a refund if eligible.

3. Return Process

To initiate a return, customers may submit a return request directly through their order status page.

  • Return shipping costs, duties, and taxes are the responsibility of the customer unless otherwise stated

  • Items must be securely packaged in their original presentation

  • Proof of shipment should be retained, as Setivica is not responsible for lost, delayed, or unverified returns

All returns must be pre-approved. Unauthorized returns will not be accepted.

Upon receipt, returned items will be inspected within 3–5 business days. Items that do not meet return conditions may be declined and returned to the customer at their expense.


4. Refunds

Approved returns will be refunded to the original payment method in the original currency and region of purchase.

Refunds are issued upon approval. Processing times may vary depending on your bank or card issuer, typically within 5–10 business days.

Original shipping fees are non-refundable, as delivery is complimentary. Taxes and duties are also non-refundable.

Setivica is not responsible for items returned which are lost, incorrectly routed, or delivered late.


5. Exchanges

Exchanges are not offered. To receive a different item, please return your original item (if eligible) for a refund and place a new order.


6. Damages & Issues

Please inspect your order upon receipt.

If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.


7. Contact

For questions regarding returns or refunds, contact us at contact@setivica.com or visit our Contact Us page.